An employee had an allowance for duty-related costs but when their circumstances changed it affected their eligibility. Once they became aware, the employee applied for continuation of the allowance and explained the reasons for the delay. After 12 months, the agency declined the application, stating the employee was disingenuous and should have been aware of the requirement to make a new application. A significant debt was raised against the employee.
Our review disagreed with the decision, finding there was no evidence provided to support the claim that the employee had acted in bad faith, or wilfully misrepresented their situation. We carefully reviewed the relevant policy and, critically, we noted it did permit the continuation of the allowance despite a change in circumstances.
Taking all those factors into account, the MPC recommended cancellation of the debt notice. The agency accepted the recommendation.
